Privacy Policy
1. Data Controller
The data controller responsible for the processing of personal data is Terra Group Real Estate (hereinafter referred to as the “Company”), operator of the websites www.terraproperty.gr
and www.terraproperty.gr/en (hereinafter referred to as the “Website”).
For any matter related to the processing of personal data, users may contact the Company through the contact details provided on the Website.
2. Personal data we collect
The Company may collect and process the following categories of personal data:
- Identification data (first name, last name)
- Contact details (email address, telephone number)
- Information provided through contact or property enquiry forms
- Information related to property preferences or investment interest
- Technical data (IP address, device type, browser)
- Statistical data regarding Website traffic and usage
The Company does not collect or process special categories of personal data (sensitive data as defined in Article 9 of the GDPR).
3. How we collect data
Personal data are collected when:
- users submit contact or enquiry forms
- users communicate directly with the Company (email or telephone)
- data are transmitted through cooperating property listing platforms
- analytics or marketing tools are used
- users browse the Website through cookies or similar technologies
4. Purposes of processing
Personal data are processed for the following purposes:
- Managing enquiries and communication with users
- Providing information about properties and services
- Fulfilling pre-contractual or contractual obligations
- Improving the functionality and user experience of the Website
- Sending informational or marketing communications (where consent has been provided)
- Compliance with legal obligations
5. Legal basis for processing
The processing of personal data is based on one or more of the following legal grounds:
- User consent (Article 6(1)(a) GDPR)
- Performance of a contract or pre-contractual measures (Article 6(1)(b) GDPR)
- Legitimate interest of the Company (Article 6(1)(f) GDPR)
- Compliance with a legal obligation (Article 6(1)(c) GDPR)
6. Data recipients – third parties
Personal data may be disclosed to:
- Technical service providers (hosting, IT support)
- CRM and customer management platforms
- Analytics and marketing service providers
- Public authorities, where required by law
- The Company ensures that all third parties comply with applicable data protection legislation.
7. Transfers outside the EU
Where personal data are transferred outside the European Union, the Company ensures that appropriate safeguards are in place, such as standard contractual clauses, to guarantee an adequate level of data protection.
8. Data retention period
Personal data are retained only for as long as necessary to fulfil the purposes for which they were collected or as required by applicable law.
Marketing-related data are retained until the user withdraws their consent.
9. Data subject rights
Users have the right to:
- Access their personal data
- Request correction or completion of data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
Requests may be submitted by contacting the Company.
10. Data security
The Company implements appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or disclosure.
11. Cookies & similar technologies
The Website uses cookies and similar technologies to ensure proper functionality and improve the user experience.
Categories of cookies:
- Strictly necessary cookies: required for the basic operation and security of the Website (do not require consent).
- Analytics cookies: used to collect anonymous statistical information (activated only with user consent).
- Functionality & marketing cookies: enable personalised content and campaign measurement (activated only with user consent).
Users may accept or reject non-essential cookies through the cookie consent mechanism (cookie banner) and may modify their preferences at any time.
12. Policy updates
This Privacy & Cookies Policy may be amended from time to time. The current version will always be available on the Website.
13. Applicable law
This Policy is governed by Greek and European data protection law.